Tickets
Tickets may be purchased, with some additional booking fee, from:
2 CHURCH STREET
ABBEY GREEN, BATH, BA1 1NL
TEL: (01225) 463362
Email: boxoffice@bathfestivals.org.uk
And at:
Terms and Conditions of Sale
Please note - We do not accept stag parties or stag nights. Attempts to bypass this condition could result in your group being refused entry to the event in question. We also reserve the right to refuse admission to persons who are clearly innebriated or who are agressive to door staff or other patrons. We are not obliged to give a reason, but if we do refuse entry for any reason, we will give a full refund of the ticket price paid, but excluding the transaction charge.
Refund Policy. We will only refund money paid for tickets purchased, where an event is either incorrectly listed in terms of date, the event sheduled, or where an event has had to be cancelled due to circumstances beyond our control. Changing your mind, inability to attend the event, or any other reason will not be entertained as a reason for a refund. As long as the headline performance appears on the date specified on our website, and for which the ticket has been purchased, no refund will be allowed or possible.If you have a valid reason for a refund as outlined above please contact the ticket office by e-mail to kath@moles.co.uk.
Cancellation policy. Once payment has been made or authorised, it is not possible to cancel this payment. Please make sure you have read our terms and conditions, and are certain that you wish to make this purchase, and that you have checked the dates and times of opening for the performance or event. Illness or any other reason for being unable to attend will not allow you to cancel this payment. If for any reason you feel you have a right to cancel, please follow our "refund policy" route above.
Delivery Details. We operate an e-ticket system similar to the airlines. You will be issued with a confirmation e-mail immediately upon completion of the transaction with your card issuer. This e-mail will have a unique reference number, which is your "e-ticket". Please print this e-mail out immediately, and bring it with you. You will also need to produce proof of indentity and be able to quote the last 4 digits of the card you used to make the payment, and the first line of your address. Please make sure you have this information available. Please note, that only the first people arriving with a confirmatory e-mail and proof of ID will allowed entry with this e-ticket. Do not pass details of this e-ticket and your ID onto other people - you will risk being refused entry if they arrive befoe you!
General Terms: Notwithstanding the above and that customers are not 'entitled' to a refund (except in the circumstances outlined) once they are using the service, there may be circumstances where a refund is deemed necessary - e.g. technical problems where the customer is not getting the service they believed they signed up for.
Contact Address:- Chapel Arts Centre Ltd, 14 George Streeet, Bath, BA1 2XH.
Returns Policy. We do not have a returns policy, as we are not selling any merchandise.
We charge a transaction fee of £1.00 for each transaction which will be added to the total charge. All transactions include VAT at the current rate if applicable.